Frequently asked questions
Quick answers about the product, setup, pricing, and data handling.
General
How is my member data protected?
Each gym's data is strictly isolated in its own organization, the database denies access by default, and member contact details are restricted even inside the app. Your data is never shared or pooled.
How is my member data protected?
Each gym's data is strictly isolated in its own organization, the database denies access by default, and member contact details are restricted even inside the app. Your data is never shared or pooled.
Which booking platforms do you support?
Which booking platforms do you support?
Do I need API access or IT help?
Do I need API access or IT help?
Can I see it before committing?
Can I see it before committing?
Can GymLabs handle multiple locations?
Can GymLabs handle multiple locations?
Platform & features
What does GymLabs actually do?
What does GymLabs actually do?
How does at-risk detection work?
How does at-risk detection work?
Who is it built for?
Who is it built for?
How often is the data updated?
How often is the data updated?
Pricing & onboarding
How much does it cost?
How much does it cost?
What does onboarding look like?
What does onboarding look like?
Can I bring my historical data?
Can I bring my historical data?
Account & support
How do accounts and roles work?
How do accounts and roles work?
Can I stop using it anytime?
Can I stop using it anytime?
How can I contact support?
How can I contact support?
How quickly will I receive a response?
How quickly will I receive a response?
